Refunds

SHIPPING RETURNS

All returns must be received at the Charlotte, NC location, the Las Vegas, NV location or the Mesquite,TX location within 60 days of purchase.

Please call 1-800-447-4795 ext 1102 and provide the following information:

1. Invoice Number
2. Product Description / Product Code and Quantity
3. Dates of Purchase ( all returns must be must be within 60 days of purchase)
4. Reason for Return ( damage, incorrect, customer error end user, etc.)

*All customers must have a return authorization number for any return issue such as damaged, incorrect, not selling, end user, etc.

• Please mark the outside of returned boxes with the RA# (return authorization)
• Packages without RA#'s clearly marked on packages will be refused.
• All returns must be mailed within 45 days from when customer receives RA#.
• Customers are responsible for shipping charges on products being returned due to customer error or customer(end user) dissatisfaction.
• No COD returns will be accepted.
• If a C.O.D. shipment is refused, there is a $20.00 restock/re-ship fee.
• A 10% restocking fee will be applied to ALL returns.
• Returned merchandise must not be marked in any manner and in a resalable condition (other than damages or end user returns)
• Closeout and Discontinued items may not be returned.
• No Cash refunds given on returns

Please ship your return to the closest address:

*There will be a $25.00 charge on any checks returned from your bank as non-payable for any reason.

• Your account will automatically change to C.O.D./cash-only for 30 days.
• The account will return to regular C.O.D. if the check clears the second deposit.
• If the check does not clear, your account may be changed to C.O.D./cash-only indefinitely.